iPresence Digital Marketing – Terms and Conditions (January 2026)
Section 1 – Introduction
This website is operated by iPresence Digital Marketing, a business registered and operating in Manila, Philippines. Throughout this document, “we”, “us”, and “our” refer to iPresence Digital Marketing.
By accessing this website or engaging our services, you agree to be bound by these Terms and Conditions (“Terms”), including all policies incorporated herein. If you do not agree to these Terms, you may not access the website or use our services.
Section 2 – Business Information
Business Name: iPresence Digital Marketing
Business Address: Manila, Philippines
Phone: +632 8818 2677
Nature of Business: Digital marketing, website design and development, content services, and related professional services
Section 3 – Nature of Services
iPresence Digital Marketing provides customized, project-based services that vary in scope, complexity, timelines, and resource requirements. Fees are determined only after consultation, assessment, and mutual agreement with the client.
3.1 Project-Based Pricing and Non-Standard Rates
Due to the bespoke nature of our work, service fees cannot be published in advance. This ensures that pricing accurately reflects the work, expertise, and resources required for each project.
3.2 Commencement of Services
Services are deemed to have commenced once iPresence Digital Marketing begins any preparatory, planning, coordination, strategic, technical, or administrative work related to the project, including but not limited to project scoping, internal meetings, resource allocation, scheduling, or system setup. Completion of final deliverables is not required for services to be considered commenced.
Section 4 – Acceptance and Contract Information
- By purchasing or engaging our services, you confirm that:
- You have reviewed and agreed to the service scope, deliverables, and pricing.
- You have read and understood these Terms, including the Refund Policy.
- You expressly consent to be bound by these Terms.
- Electronic acceptance or acknowledgment constitutes valid consent under Philippine law.
Section 5 – Modifications to Services and Pricing
We reserve the right to modify, suspend, or discontinue any service offering at any time. Changes to pricing apply only to future engagements unless otherwise agreed in writing.
Section 6 – Refund Policy
6.1 General Policy
All payments made to iPresence Digital Marketing are subject to this Refund Policy. Due to the customized and service-based nature of digital marketing work, refunds are limited, conditional, and prorated, not automatic.
This policy is disclosed to clients before project commencement and forms an integral part of this Agreement.
6.2 Refund Schedule
Refund requests are evaluated based on the time elapsed from confirmed receipt of payment:
- Within 24 hours: Up to 90% refund
- Within 2–3 calendar days: Up to 75% refund
- Within 4–7 calendar days: Up to 50% refund
- Beyond 7 calendar days: No refund
All refunds are subject to deductions under Sections 6.3 and 6.4.
6.3 Deduction of Non-Recoverable Project Costs
If iPresence Digital Marketing has already incurred non-recoverable, project-specific costs necessary to fulfill the Client’s requirements, such costs shall be deducted from the refundable amount, regardless of the refund timing.
- Non-recoverable project costs may include, but are not limited to:
- Software licenses, plugins, themes, or tools purchased specifically for the Client’s project
- Third-party services or subscriptions acquired solely for the Client
- Professional fees (e.g., consultants, specialists, or legal professionals) engaged exclusively to meet the Client’s project scope or requirements
For avoidance of doubt, general business overhead—including internal labor, standing professional retainers, or costs shared across multiple clients—shall not be treated as non-recoverable project costs.
6.4 Bank and Merchant Fees
Any bank charges, payment gateway fees, or merchant processing fees incurred at the time of payment are non-refundable and shall be excluded from refund computations, regardless of refund eligibility.
6.5 Refund Computation Formula
Where applicable, refunds shall be computed as follows:
Refund Amount = (Applicable Refund Percentage × Payment Received) – Non-Recoverable Project Costs – Bank/Merchant Fees
6.6 No Guarantee of Full Refund
The Client acknowledges that resources, time, and costs may be allocated immediately upon payment. As such, a refund—if granted—does not guarantee a return of the full amount paid, even if the request is made within the earliest refund window.
6.7 Method and Timing of Refund
Approved refunds shall be processed using the original method of payment, where possible, within a reasonable period, subject to banking or payment processor timelines.
Section 7 – Service Performance and Warranties
We perform services with reasonable skill, care, and professionalism consistent with industry standards.
We do not guarantee specific outcomes such as rankings, traffic, revenue, or other measurable results, as these depend on factors beyond our control.
Section 8 – Consumer Complaint and Redress Mechanism
To comply with RA 11967 (Internet Transactions Act), we maintain an internal redress procedure:
- Submit a written complaint via the Contact Us page or official email.
- Receipt of the complaint acknowledged within 48 hours.
- Internal review conducted, including verification of project scope, communications, and work performed.
- Proposed resolution provided within 7 business days of acknowledgment.
- Unresolved complaints escalated to management for further review.
Clients retain the right to escalate unresolved disputes to the Department of Trade and Industry (DTI) or pursue remedies under Philippine law.
Section 9 – Third-party Tools and Payment Processors
iPresence Digital Marketing may utilize third-party tools, platforms, or services as part of service delivery. These may include, but are not limited to, payment processors, e-commerce platforms, analytics tools, or marketing software.
Clients interact with these tools only to the extent necessary to access service features or complete transactions. iPresence Digital Marketing does not provide clients with access to our accounts or administrative dashboards.
We exercise reasonable care in selecting third-party tools; however, we do not control or guarantee the functionality, security, reliability, or availability of any third-party tool. Clients acknowledge and agree that the use of third-party tools is at their own risk, and iPresence Digital Marketing shall not be liable for any disruptions, errors, breaches, or losses arising from third-party tools.
Section 10 – User Conduct
You agree not to use the site or services for unlawful, fraudulent, abusive, or infringing purposes, or to violate intellectual property rights of iPresence Digital Marketing or others.
Section 11 – Intellectual Property
All materials, content, methodologies, and deliverables remain protected under intellectual property law unless expressly assigned or licensed in writing.
Section 12 – Limitation of Liability
To the maximum extent permitted by law, iPresence Digital Marketing is not liable for indirect, incidental, or consequential damages. Any liability, where enforceable, is limited to amounts paid for the specific service in dispute.
Section 13 – Indemnification
You agree to indemnify and hold harmless iPresence Digital Marketing, its officers, affiliates, and agents from claims arising from your breach of these Terms or misuse of the services.
Section 14 – Termination
14.1 Termination by Client
The client may terminate the engagement at any time. Refunds, if applicable, will be processed according to Section 6. Services already commenced are considered performed to the extent of work completed, and corresponding fees are non-refundable beyond what Section 6 allows.
14.2 Termination by iPresence Digital Marketing
We may terminate the engagement if the client:
- Breaches any provision of these Terms;
- Fails to provide necessary information, access, or approvals; or
- Engages in prohibited conduct as defined in Section 10–12.
14.3 Obligations Survive Termination
Termination does not relieve either party of obligations accrued prior to termination, including payment for services rendered, confidentiality, indemnification, and intellectual property provisions.
Section 15 – Severability
If any provision is held unenforceable, the remaining provisions continue in full force and effect.
Section 16 – Governing Law and Venue
These Terms are governed by the laws of the Republic of the Philippines. Venue for disputes shall be the appropriate courts of Manila, Philippines, unless otherwise required by law.
Section 17 – Changes of Terms
We may update these Terms from time to time. Continued use constitutes acceptance of updated Terms.
Section 18 – Contact Information
Questions regarding these Terms or our services may be sent via our Contact Us page or by phone at +632 8818 2677.